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RESOLUTION OF COMPLAINTS

USE THIS PROCEDURE IF: 

*      You are told that you are not eligible for services.

*      You are not satisfied with the services that are provided.

*      You are denied services.

*      Your services are stopped.

*      You are receiving fewer or different services than you would like.

 

WHAT IS THE INFORMAL ADMINISTRATIVE RESOLUTION OF COMPLAINTS PROCEDURE? 

You or your guardian may participate in the informal “grievance procedure” at any time regarding services you receive or are denied by the County Board.  You should file this complaint with the director responsible for the service area of concern.  If you receive a decision you are not satisfied with, you have the right to make a written complaint to the director who made the decision.

The director must investigate the issue within ten working days of receipt of the complaint.  The investigating director has ten additional working days after receipt of the complaint.  The investigating director has ten additional working days in which to make a decision about the complaint, to document the findings, and to meet with you and/or your guardian to discuss the findings.  If you or your guardian are not satisfied with this outcome, you may decide to pursue this complaint through the formal Due Process Procedure. 

YOUR CURRENT SERVICES WILL
CONTINUE UNTIL THIS PROCESS IS OVER.

 

YOU HAVE THE RIGHT TO HAVE A
PERSON(S) OF YOUR CHOICE HELP
YOU DURING THE COMPLAINT
RESOLUTION PROCESS

 

WHAT IS THE FORMAL DUE PROCESS PROCEDURE?

Due Process is the formal way that you can appeal a decision, concern or complaint to the MRDD Management and/or governing body.  You may appeal a decision made by the Van Wert County Board of MRDD: including, eligibility determination, arranging appropriate services for eligible persons, or any denial, reductions, or termination of services directly provided by the Van Wert County Board of MRDD.

Within ten working days of the decision that is being appealed, you or your guardian must send a written appeal to the superintendent.

Within ten days of receiving your written appeal, the superintendent will meet with you and/or your guardian regarding the decision you are appealing.  After this meeting, the superintendent has five working days to make a decision.  The superintendent’s decision must be conveyed to you and/or your guardian in writing.

IF YOU ARE NOT SATISFIED WITH THE
SUPERINTENDENT’S RESPONSE, YOU
MAY APPEAL TO THE BOARD.

If you and/or your guardian are not satisfied with the decision made by the superintendent, a written appeal may be filed with the president of the Van Wert County Board of MRDD within ten days of the superintendent’s decision.

 The Board shall convene no sooner than seven days after receiving the appeal, and no later than the next scheduled board meeting.  Within five days of hearing the appeal, written notice of the Board’s decision shall be sent to you and/or your guardian informing you of the Board’s decision.

IF YOU ARE NOT SATISFIED WITH THE
BOARD’S RESPONSE, YOU MAY
APPEAL TO THE STATE DIRECTOR
OF THE OHIO DEPARTMENT OF
DEVELOPMENTAL DISABILITIES

If you or your guardian are not satisfied with the Board’s decision, you may appeal the decision to the director of the Ohio Department of MRDD, in writing, within 15 days of receipt of the Board’s decision.  The director or his/her designee will review the appeal within 30 days, and will respond, in writing, to you or your guardian within 14 days of this review.

If you or your guardian are not satisfied with the state director’s decision, you may file a lawsuit in court.  You should discuss this with your lawyer.

 

Health Insurance Portability
And Accountability Act
(HIPAA)

If you wish to make a complaint about the Board’s HIPAA (Health Insurance Portability and Accountability Act) policies and procedures and/or the Board’s compliance with those policies and procedures, you should notify the Board’s Privacy Officer in writing.

The Board will not take any retaliatory actions against you as a result of your complaint.

The Privacy officer will investigate your complaint, and if you are not happy with the response, you may appeal to the Secretary of The U.S. Department of Health and Human Services or The Office of Civil Rights. 

IF YOU NEED MORE HELP REGARDING
THIS PROCESS, YOU SHOULD CALL:

Van Wert County Board of Developmental Disabilities
Director of Quality Assurance/Community Relations
HIPAA Privacy Officer

James E. Stripe
PO Box 604
525 Augustine Dr.
Van Wert, Ohio 45891
419-238-1514, ext. 236
jstripevwdd@bright.net

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