Support Services

Service and Support Administration 

Recent legislation has changed the service known as Case Management to Service and Support Administration. The Board is responsible for providing Service and Support Administration to each individual three years of age or older who is eligible if the individual requests or a person on the individualís behalf requests the service. The Board provides Service and Support Administration to each individual receiving Home and Community Based Services (Waiver) and to an individual under three years of age eligible for Early Intervention Services. The Board may provide Service and Support Administration by directly employing for the service or by contracting for the service. The Board provides the following through Service and Support Administration: 

1) Establish an individualís eligibility for the services of the Board;

2) Assess individual needs for service;

3) Develop individual service plans with the active participation of the    individual to be served, other persons selected by the individual, and, when applicable, the provider selected by the individual, and recommend the plans for approval by the department of developmental disabilities when services included in the plans are funded through Medicaid;

4) Establish budgets for services based on the individualís assessed needs and preferred ways of meeting those needs;

5) Assist individuals in making selections from among the providers they have chosen;

6) Ensure that services are effectively coordinated and provided by appropriate providers;

7) Establish and implement an ongoing system of monitoring the implementation of individual service plans to achieve consistent implementation and desired outcomes for the individual;

8) Perform quality assurance reviews as a distinct function of service and support administration;

9) Incorporate the results of quality assurance reviews and identified trends and patterns of unusual incidents and major unusual incidents into amendments of an individualís service plan for the purpose of improving and enhancing the quality and appropriateness of services rendered to the individual;

10) Ensure that each individual receiving services has a designated person who is responsible on a continuing basis for providing the individual with representation, advocacy, advice, and assistance related to the day-to-day coordination of services in accordance with the individualís service plan. The service and support administrator shall give the individual receiving services an opportunity to designate the person to provide daily representation. If the individual declines to make a designation, the administrator shall make the designation. In either case, the individual receiving services may change at any time the person designated to provide daily representation.


How we can help you

Information and Referral

We will answer questions and refer you to appropriate people and agencies


Service Coordination

We will help you access appropriate service providers for any service desired or needed, both within our system and in the community.


Crisis Intervention

We are available 24 hours a day.



We want to see that rights of people are upheld, and that desires and needs are met.


Major Unusual Incident Investigation

Our goal is to ensure the health and safety of people in our community. We strive to make sure people are not abused, neglected or exploted.


Service Monitoring

We work with people to make sure services are provided according to their needs and desires. We will make services are provided according to their plan, are appropriate and delivered in a timely manner.


Contact 419) 238-2514 between 8:00 a.m. and 4:00 p.m. Monday through Friday.

For emergencies occurring at other hours call 419) 203-1651.


Family Support Services

The Family Support Services (formerly Family Resource Services) helps to enable a family to care for its family member with mental retardation or other developmental disability at home, and enhance the quality of life for that family including the individual with developmental disabilities.

Services include:

1) In or out of home respite;

2) Counseling, education, or training services for families;

3) Special equipment, special recreation;

4) Home modification;

5) Special diets

Each family eligible for Family Support Services has a pre-determined allocation per program year. A familyís eligibility does not mean you spend that allocation, but instead that a family is eligible to receive up to that amount of services based on the availability of state funds and the family co-payment. The familyís co-payment is based upon its taxable income.

Contact the Van Wert County Board of DD
for more information about Family Support Services
at (419) 238-1514

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